Terms + Conditions


We accept Eftpos, Mastercard and cash, Regrettably we do not accept bank cheques or American Express.

At Inskin Studio we do not hold any personal accounts, all appointments performed on the day are to be paid for in full that day.

Pricing Policy

We reserve the right to change any of the products and treatments at anytime without prior warning or notice. We reserve the right to change treatment, product and service prices at anytime without notice. Treatment prices may vary from client to client depending on skin program’s made for the client.

Privacy policy

Your privacy is important to us. It is Inskin Studio’s policy to respect your privacy regarding any information we may collect from you across our website inskinstudio.com.au and any other sites we own and operate.

We only ask for personal information when we really need it to provide you with our services.

We collect it by fair and lawful means, with your knowledge and consent. We also let you know why were collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. The data we store is well protected within commercially acceptable means to prevent loss and theft as well as unauthorised access, disclosure, copying and use of modification.

We do not share any personally identifying information publicly or with third parties, with the exemption of being required by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request of your personal information, with the understanding that we may not be able to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective of 26th November 2020.


Our online booking system lets you choose a therapist, however if you are a new client  to our studio we may move your appointment to another therapist to ensure our schedules run smoothly. Rest assured we will only do this if absolutely necessary. 

If you wish to request only the one therapist at all times please let us know and we will make a note on your file for all of your booking’s.

By booking online you are agreeing to see any of our fully trained therapist’s .

All clients are required to pay a 30% deposit at the time of booking. Deposit’s are non-refundable but can be credited to your account with us for future appointments.

If redeeming a Gift Certificate please call or email the studio to book as we will require the certificate number to hold your appointment.

Gift Certificates

Gift Certificates are a lovely way to spoil someone special. To organise a gift certificate please call or email as payment can be taken over the phone and sent out to you in the post. Or call into the studio to pick one up.

Gift certificates are also available online. Head to Gift Vouchers on our shop page .

Certificates are valid for 3 years and can be used on treatment or product. They are not transferrable for cash.

Failure to attend when booking with a certificate will result in the certificate being fortified.

Lost gift certificates can NOT be replaced.

If you have purchased a certificate for a specific treatment, we are able to transfer the value of that certificate to a different treatment.

If the treatment is less than the value of your certificate, we are happy to token the balance for you to use at a later date, provided it is within the date of the certificates expiration.

When using a gift certificate to pay for a treatment, certificate must be shown at time of treatment for it to be redeemed.

studio etiquette

New Clients 

We ask that all NEW clients please arrive 5 minutes early for your appointment so appropriate client registration and consent forms can be filled out.

As a sign of respect to all clients, we ask that you turn your personal devices onto silent upon arrival. If you need to make a call please step outside.

Please keep in mind that other clients are relaxing so we ask that you keep any noise to a minimum.


Please do not bring any other guests or young children to your appointment. As much as we absolutely love children and their laughter, our clients are here to relax and enjoy some quiet time without disturbance.

Late Arrival

Your appointment time has been booked exclusively for you. We are committed to giving all our clients the best possible treatment and experience. Late arrival may mean we have to reduce your treatment but will try to accomodate you best we can. It is unfair to other clients that turn up on time to keep them waiting. Full treatment price will be charged.



An email or SMS confirmation is sent out to you prior to your appointment. If you cancel or reschedule your appointment less that 24 hours before it is due to take place, you may be subject to pay 30% of the cost of your scheduled treatments. 

If you cancel your appointment before the 24 hours and have paid a deposit, it will be credited to your account with us for any future appointments. Deposit’s are non-refundable.

If you do not show up to your appointment, you will be required to pay a fee of 30% of the cost of your scheduled appointment. You will also be required to pay a non-refundable booking fee of 100% of the cost of any future bookings made at Inskin Studio. 

We understand that sometimes things happen that are out of our control, and in the event of a true, unavoidable emergency your booking fee will be applied to your next appointment.

By booking with us you are agreeing to our booking policies.


For all online and phone orders over $100 AUD we provide free shipping. For all orders under $100 AUD, we charge $10 AUD. 

If you need to return a product, please be aware that we will need the product returned in the original condition with packaging unopened and product unused. This must be done within 30 days of receiving the product. Please note, we do not provide refunds, store credit or exchange for ‘change of mind’ items.